Help and FAQ
Gluox help
Quick answers to common questions. Can't find yours? We're happy to help.
About Gluox
Where are my downloads saved?
On your phone, in your device storage or photo gallery. Gluox does not read or upload your own photos, videos or files.
Do I need a Gluox account?
A Gluox account lets you manage your downloads and subscription. The same account works on gluox.com and in the app.
How may I use the photos and videos?
Each asset comes with licence information on gluox.com. Please check it before you use an asset.
Which phones can use Gluox?
Gluox works on Android 10 or newer.
Can I turn off personalised ads?
Yes. In your phone settings open Google > Ads (the exact menu name can vary) and reset or delete your advertising ID.
Purchases
How do I restore my purchases on a new phone?
Install Gluox and sign in to Google Play with the same Google account you used to buy. Your purchases are linked to that account.
How do I cancel a subscription?
Open the Google Play Store, tap your profile picture, then Payments & subscriptions > Subscriptions, choose Gluox and tap Cancel. You keep access until the end of the paid period.
Can I get a refund?
Within 48 hours of buying you can request a refund from Google Play under your Google Play order history. After that, email us at infyoninnovations@gmail.com with your order number (it starts with GPA).
Account and privacy
How do I delete my gluox.com account?
Follow these steps.
What information do you collect?
Everything is explained in the Gluox privacy policy.
Where are the terms of use?
Read the Gluox terms of use.
Still need help?
Email us at infyoninnovations@gmail.com. Tell us your phone model and what happened, and we will get back to you.